Agostini A., De
Michelis G., Divitini M., Grasso M.A, Snowdon D. “Design
and Deployment of Community Systems: Reflections on the Campiello Experience”,
accepted for publication in “Interacting with computers”, special issue on
“Intelligence and Interaction in
Community-based Systems", Elsevier Science, to appear.
Abstract
The
last decade has witnessed a growing interest in what technology can do to
sustain communities. Within the Campiello project innovative information
technologies have been adopted to support the dynamic exchange of experiences
among people living in cities with high levels of tourism, in this way reducing the progressive
diminishing of identity suffered by the local communities of these cities. The
system developed has been used, for an experimental period, in a neighborhood of
Venice, Italy. In the paper we reflect on the whole Campiello experience,
considering all its development phases. These reflections are organized as a set
of issues that require attention respectively in the design and deployment of
community systems, illustrated with examples from Campiello. We believe that,
due to the relative novelty of community systems, this type of reflection is
important to inform the design of future
systems that better fulfill their objectives and become
an integral part of community practices.