Program at a glance

(for detailed descriptions, follow links)

 

Tuesday

14/09

Wednesday

15/09

Thursday

16/09

Friday

17/09

 

09:00

10:00

Opening presentation

Hans-Christian Haugli

R&D Director Telenor

09:00

10:00

Keynote

Professor

Kalle Lyytinen

09:00

10:00

New Services

Collaborative Mobile Applications

 

 

 

 

 

 

 

 

10:15

11:45

Multichannel IS

Applications for Mobile Workers

10:15

11:45

Adaptive and User-Centered design

mCommerce

market development

10:15

11:45

Ad-hoc networks

Adoption of Mobile Services

 

 

 

 

 

 

 

 

12:00

13:00

Panel

Development of mobile and ubiquitous systems

12:00

13:00

Industrial keynote:

Ragnar

SONITOR on Indoor Positioning Systems

 

12:00

12:45

 

The Future of Mobile IS in IFIP TC8

 

Closing

 

 

Lunch

 

Lunch

 

 

 

14:15

15:45

Modeling of Mobile System

Multimodal Systems

14:15

15:45

XML

Data Exchange

Design of Mobile Services

 

 

 

 

 

 

 

 

 

 

16:00

17:00

Panel

Legal vs technological issues

16:00

17:30

Panel

Multidisciplinary research

 

 

19:00-20:30 Reception in Oslo City Hall

 

 

19:00-

Conference dinner

 

 

 

 

 

Detailed program

(all presentations etc in the rooms Interaksjon and Agonist at unless otherwise stated)

 

 

Tuesday 14/9-2004

 

19:00-20:30 Reception in Oslo City Hall

 

Wednesday 15/9-2004

 

09:00-10:00   Opening presentationAgonist 3. floor

Hans-Christian Haugli, Telenor R&D: 'Mobile Location Services; why and how.'

Mr Haugli has been in the field of mobile communications for nearly 25 years, and has designed satellite position tracking systems both in
Europe and North America. He has since come down to earth and will present the latest initiatives in Telenor R&D.

 

Session chairs: John Krogstie and Dewald Roode

 

 

 

10:00-10:15   Break

 

10:15-11:45   Parallel sessions, full papers

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

Multi-channel information systems

Session Chair: Jan Damsgaard

Applications for Mobile Workers

Session Chair: John Krogstie

Contracts for defining QoS levels in a Multi-channel Adaptive Information System
M. Callea, L. Campagna, M. Fugini, P. Plebani
   Page 1

 

Discussant: Jan Damsgaard

Action, interaction and the role of ambiguity in the introduction of mobile information systems in a UK Police Force
D. Allen, T. Wilson
  Page 15

 

Discussant: John Krogstie

Towards a Service-Oriented Architecture K. Rehrl,  M. Bortenschlager, S. Reich, R. H. Rieser R. Westenthaler Page 37

 

Discussant: Claudio Bettini

A Task-Based Framework For Mobile Applications To Enhance Salespersons’ Performance
C. BenMoussa
Page 51

 

Discussant: John Krogstie

 

11:45-12:00   Break

 

12:00-13:00   Panel discussionAgonist 3. floor

Challenges in development and implementation of mobile, multi-channel and ubiquitous information systems: Chair John Krogstie

 

Jens Wehrman, Germany

 

Christen Krogh, Opera Software, Norway

 

Frank Elter, Telenor, Norway

 

Odd-Wiking Rahlff, SINTEF, Norway

 

 

13:00-14:15 Lunch

 

14:15-15:45   Parallel sessions, full papers

 

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

Modeling of mobile systems

Session Chair: Kalle Lyytinen

Multimodal systems

Session Chair: Christen Krogh

Conceptual Modeling of Styles For Mobile Systems
R. Heckel, P. Guo
   Page 65

 

Discussant: Kalle Lyytinen

A multimodal context aware mobile maintenance terminal for noisy environments
F. Vraalsen, T. Holter, I. Storruste Svagård, Ø. Kvennås
  Page 79

 

Discussant: Christen Krogh

Workflow Partitioning in Mobile Information Systems
L. Baresi, A. Maurino, S. Modafferi

Page 93

 

Discussant: Kalle Lyytinen

An Approach to Multimodal and Ergonomic Nomadic Services- A research experience and a vision for the future  
M. Riva, M. Legnani
Page 107

 

Discussant: Christen Krogh

 

15:45-16:00   Break

 

16:00-17:00   Panel discussionAgonist 3. floor

 

Legal vs. Technological Issues in the mobile area: Chair Elaine Lawrence

 


 

Thursday 16/9-2004

 

09:00-10:00   KeynoteAgonist 3. floor

Kalle Lyytinen:  Design and implementation challenges of ubiquitous computing environments

 

Session Chair: Dewald Roode

 

10:00-10:15   Break

 

10:15-11:45   Parallel session, full papers

 

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

Adaptive and user-centered design

Session Chair: Erik Gøsta Nilsson

mCommerce market development

Session Chair: Pam Coutts

Towards Highly Adaptive Services for Mobile Computing
A. Agostini, C. Bettini, N. Cesa-Bianchi, D. Maggiorini, D. Riboni, M. Ruberl, C. Sala,  D. Vitali,
Page 121

 

Discussant: Erik Gøsta Nilsson

Analysis of Mobile Commerce Performance by using the Task-Technology Fit

K. Lee, S. Lee, J. Kim Page 135

 

Discussant: Pam Coutts

User-Centered Design Of Mobile Services For Tourists: A Case Study Of Student Work On Mobile Design
F. Tétard, E. Patokorpi ,V. Kadyte,
 Page 155

 

Discussant:Erik Gøsta Nilsson

A Framework For Analyzing Mobile Telecommunications Market Development
J. Damsgaard, P. Gao
Page 169

 

Discussant: Pam Coutts

 

 

11:45-12:00   Break

 

12:00-13:00   Industrial KeynoteAgonist 3. floor

Ragnar , SONITOR: Indoor Positioning Systems

 

Session Chair: John Krogstie

 

 

13:00-14:15 Lunch

 

14:15-15:45   Parallel sessions, full papers

 

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

XML Data Exchange

Session Chair: Elaine Lawrence

Design of Mobile services

Session Chair: Reiko Heckel

Finite Segmentation for XML caching
A. Türling, S. Böttcher

Page 183

 

Discussant: Elaine Lawrence

Factors Influencing the Design of Mobile Services

M. Amberg, J. Wehrmann,  R. Zimmer,

Page 199

 

Discussant: Reiko Heckel

Repairing lost connections of Mobile Transactions with Minimal XML Data Exchange
S. Böttcher
  Page 213

 

Discussant: Elaine Lawrence

 

 

15:45-16:00   Break

 

16:00-17:30   Panel discussion – Agonist 3. floor

Mobile and Ubiquitous systems - the need for multi-disciplinary research: Chair Dewald Roode

 

19:00 Conference Dinner

 

at Hambro’s, Kristian IV’s gt. 7 in the City Center

Friday 17/9-2004

 

09:00-10:00   Parallel Sessions, short presentations

 

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

New services

Session Chair: Tetsuya Uchiki

Collaborative mobile applications

Session Chair: Bill Olle

Providing Premium SMS Service for Mobile Phones
P. Nielsen, J. Herstad

Page 293

 

Autopoiesis and Mobile Technology Adoption: The Case of Wireless Collaboration
R. Kay, M. Er

Page 303

 

Inviting New Players To The Multimedia M-Commerce Arena: An approach to enhance the current m-Commerce business  model with regard to emerging DVB-T networks
S. Figge, K. Rannenberg

Page 311

 

Mobile Process Support Systems - Experiences from a case study
B. Haugset

Page 323

 

One-handed mobile text-entry: evaluation of five-key text entry techniques
F. Sandnes

Page 331

 

Mobile support for community healthcare: A Janus view
C. Adams, T. Fitch

Page 341

 

 

 

10:00-10:15  Break

 

10:15-11:45  Parallel sessions, full papers

 

Design and development track – Interaksjon 2. floor

Adoption and usage track –

Agonist 3. floor

Ad-hoc networks

Session Chair: Barbara Pernici

Adoption of Mobile Services

Session chair: Frode Eika Sandnes

Using Group Management to Tame Mobile Ad Hoc Networks
M. Boulkenafed, D. Sacchetti, V. Issarny

Page 245

 

Discussant: Barbara Pernici

Strategic planning for mobile services adoption and diffusion: Empirical evidence from the Danish market

I. Constantiou,  J. Damsgaard, L. Knutsen

Page 231

 

Discussant: Frode Eika Sandnes

Ad hoc Service Grid - A Self-Organizing Infrastructure for Mobile Commerce
K. Herrmann, K. Geihs, G. Mühl

Page 261

 

 

 

Discussant: Barbara Pernici

Applicability of an Integrated Adoption Model for E-Business Innovation to an Adoption-Resistant M-Business Technology
S. Elliot, J. Muller

Page 275

 

Discussant: Frode Eika Sandnes

 

 

11:45-12:00  Break

 

12:00-12:45 The Future of Mobile IS in IFIP TC8  - Agonist 3, floor

 

Session Chairs: Dewald Roode and John Krogstie

 

 

Detailed descriptions

 

INVITED SPEAKERS

 

Kalle Lyytinen, Design and implementation challenges of ubiquitous computing environments, CASE Western University, USA  

 

Computing is becoming both mobile and pervasive. A knowledge worker’s use of computing and communication services is no longer limited a solitary moments at an office desk. Instead, it is extending to all aspects of social life, transcending the traditional boundary of work and leisure. Increasingly organizational work processes and tasks are mediated through computing devices that are embedded in the physical spaces or move with workers. Unlike traditional computing devices that perform dedicated tasks, ubiquitous devices perform diverse services utilizing heterogeneous resources available. Consequently, the experience of managing and organizing in the future will involve multifaceted engagements with an “intelligent” computing environment through a rich array of  computing utilities including desktop devices, mobile communicators, digital assistants, wrist watches, game consoles, clothing, consumer electronics (TVs, radios, refrigerators, etc), cars, RFIDs (Radio Frequency Identification Tags) and motes, just to name a few.  These engagements will accelerate digitization of all type of information leading to new forms of services, organization and strategy based on anytime, any place computing.

 

Designing and implementing ubiquitous computing environments will be radically different from those of traditional desktop computing environments. Novel technical, social, and organizational challenges will need to be addressed at all levels – individuals, teams, organizations, and society – and many old problems need to be revisited in light of ubiquity of computing in our lives. We have argued earlier that implementing ubiquitous computing requires implementing and managing two layers of computing capability: infrastructure and services and both present new social and technical challenges. 

 

New forms of digital services will be invented for existing business processes and, at the same time, new forms of organizational processes and practices will emerge as a result of experimenting with ubiquitous computing. As we have already witnessed in mobile phone industry, the availability and provision of ubiquitous computing services will destroy old industries and create new ones that transcend the traditional industry boundaries.

 

The provisioning of digital service will require a large-scale infrastructure.  Such an infrastructure poses complex technical challenges for scalability, reliability, availability and security and creates new social and economic challenges of governance, ownership, privacy and economic value. The emergence of ubiquitous computing services and the evolution of infrastructure will be likely reciprocally dependent and dynamic, covering both social and technical domains.

 

 

Ragnar is the CEO of Sonitor Technologies. Mr. joined Sonitor Technologies in September 2002. Ragnar Bo graduated from the Norwegian School of Management (BI) in 1982 with a degree as Business Economist.   

 

IPS (Indoor Positioning System) will be an important element in the future Mobil information systems. IPS is the indoor equivalent to GPS (Global Positioning System). Technologies to handle indoor positioning is different from the technologies used in GPS. Approximately 15 companies in the world are now taking the challenge and have started the developing of IPS. Different technologies are being tested for different applications. Some of the systems are based on radio, some on light and some on sound or a combination of these. IPS companies are usually called "tagging" companies because the systems uses an active or passive tag to communicate the position. The passive RFID-tag market is expected to reach 4 billion USD a year in 2007, rising to 10 billion USD in 2013 (IDTechEX). Sonitor Technologies has during the last seven years developed a unique technology based on ultrasound. 2 major pilot projects have been run on two of Norway's largest hospitals. The tags are active and keep track of people and equipment in a large number of indoor environments. I addition to healthcare, projects are within defense, space, energy, offshore, robot and nuclear.

 

It is expected that software- and tagging companies will team up to track and position people and items for work-flow, security and utilization purposes. This is relevant for asset management software, as well as applications for theft management and resource planning. IPS on a 3D level is relevant for applications like Wearable computing, Wearable Augmented Reality and Virtual Reality.

 

 

FULL PAPERS   Most probable presenter is underlined

 

Multi-channel information systems

 

Contracts for defining QoS levels in a Multichannel Adaptive Information System Moreno Callea, Luca Campagna, Mariagrazia Fugini, Pierluigi Plebani, Politechnico di Milano, Italy

This presentation will discuss the creation and management of a contract formalizing the agreement between an eService provider and an eService consumer within a multichannel adaptive information system. The agreement regards the Quality of eServices (QoS).  The presentation illustrates the prototype web-based application developed to support creation and subscription of contracts. The application allows a provider and to publish offers regarding eServices with desired QoS parameters, and a consumer to subscribe a contract with the negotiated QoS levels.

Towards a Service-Oriented Architecture for Mobile Information Systems Karl Rehrl,  Manfred Bortenschlager,  Sigi Reich, Harald Rieser, Rupert Westenthaler, Salzburg Research, Austria

 

In this presentation, the service-oriented middleware ASOMNIA is presented, which adapts traditional service-oriented concepts in order to cope with requirements arising from mobile computing challenges.

Applications for Mobile Workers

Action, interaction and the role of ambiguity in the introduction of mobile information systems in a UK Police Force David Allen, Tom D. Wilson, University of Leeds, England

This presentation provides a rich description of the situated activities of a particular set of mobile workers (police officers) during the implementation of mobile wireless laptops. The paper describes two implementations of one type of technology in a single organisation. The implementations took very different trajectories; in one the technology was resisted and eventually withdrawn while in the other it was embraced and embedded into working practices. The presentation explores the use of an alternative theoretical approach to the use of technological frames to understand ambiguity and implementation of technology: Strauss’s Theory of Action. Using Strauss’s concept of trajectory the presentation demonstrates the importance of understanding the relationship between ambiguity and the implementation of mobile information technology.

A Task-Based Framework For Mobile Applications To Enhance Salespersons’ Performance Chihab BenMoussa, Åbo University, Finland

 

Thanks to the convergence of telecommunication and data communication, new work applications will rely on seamless wireless networking and will thus be inherently mobile. The presentation will describe how the role of the professional selling which has expanded and changed dramatically in recent years, can be supported with mobile technology. 

Modeling of mobile systems

Conceptual Modeling of Styles For Mobile Systems Reiko Heckel, Ping Guo , Paderborn University, Germany

When designing a mobile application, we have to be aware of the properties and facilities of the target platform. At a conceptual level, this platform can be specified by a style, defining the structures and operations available to applications. In this presentation,  a UML-like meta model use used for modelling the structural aspect and graph transformation rules over its instances is used to specify the dynamics.  

Workflow Partitioning in Mobile Information Systems Luciano Baresi, Andrea Maurino, Stefano Modafferi, Politechnico di Milano, Italy

The execution of business processes in a wireless context must cope with the variable and fluctuating bandwidth available to the different devices. This leads the designer to stress the independence of each actor -- by minimizing interactions and knowledge sharing -- to increase the reliability of the whole system.

Given these problems, the presentation proposes a rigorous approach to partition the execution of BPEL workflows on a set of portable devices, that is, the infrastructure of the mobile information system. The approach exploits the UML profile for BPEL to consider workflows as stereotyped activity diagrams and thus attributed graphs. Then, graph transformation systems supply the rigor to define formal partitioning rules that split the single process into a meaningful set of related processes. The presentation presents a formalization of such rules using a tool called AGG (Attributed Graph Grammars) and exemplifies them on a case study in the cultural heritage domain.

Multimodal systems

 

A multimodal context aware mobile maintenance terminal for noisy environments Fredrik Vraalsen, Trym Holter, Ingrid Storruste Svagård, Øyvind Kvennås, SINTEF, Norway

This presentation proposes a mobile context aware system for maintenance work in the oil sector based on electronically tagged equipment and handheld wireless terminals with a multimodal user interface. Particular attention has been given to voice interaction in noisy industrial scenarios. An important component enabling this is the PARAT earplug; an intelligent device designed for hearing protection, speech recognition and human-to-human communication in noisy environments. A proof-of-concept demonstrator of the system has been developed. The presentation presents the demonstrator architecture and experiences gained through this work.

 

An Approach to Multimodal and Ergonomic Nomadic Services- A research experience and a vision for the future Marco Riva, Massimo Legnani CEFRIEL, Politechnico de Milano, Italy

In this presentation a solution for the multimodal and ergonomic delivery of hypertexts to mobile devices is provided.

Adaptive and user-centered design

 

Towards Highly Adaptive Services for Mobile Computing Alessandra Agostini, Claudio Bettini, Nicolo Cesa-Bianchi, Dario Maggiorini, Daniele Riboni, Michele Ruberl, Cristiano Sala,  Davide Vitali, University degli Studia di Milano, Italy

The heterogeneity of device capabilities, network conditions and user contexts that is associated with mobile computing has emphasized the need for more advanced forms of adaptation of internet services. This presentation provide a framework that addresses this issue by managing distributed profile information and adaptation policies, solving possible conflicts by means of an inference engine and prioritization techniques. The profile information considered in the framework is very broad, including user preferences, device and network capabilities, and user location and context. The framework has been validated by experiments on the efficiency of the proposed conflict resolution mechanism, by the implementation of the main components of the architecture, and by experiments with testbed applications including proximity marketing.

User-Centered Design Of Mobile Services For Tourists: A Case Study Of Student Work On Mobile Design Franck Tétard, Erkki Patokorpi, Vaida Kadyte, , Institute for Advanced Management Systems Research, Turku, Finland

Tourism is an industry in which mobile services should be especially valuable to the user but so far few mobile applications have been successful in the market. Mobile services are said to suffer, among other things, from poor usability. We assigned 5 groups of international, advanced-level Information Systems students the design of a mobile service for tourists while applying the user-centered design (UCD) approach. Our objective is to find out how the UCD design process guided their work: What difficulties there were in the application of the UCD? Does the UCD deliver the promise of usable design? Does the UCD set some undesirable constraints to design work?

mCommerce market development

 

Analysis of Mobile Commerce Performance by using the Task-Technology Fit Kun Chang Lee, Sangjae Lee, Jin Sung Kim, Korea

The presentation  identifies pertinent issues and problems that are critical in the development of M-commerce. The study presented draws upon the task-technology fit model as its theoretical basis and its empirical findings to pragmatically explain the key factors that affect the performance and user acceptance of M-commerce. A total of 110 usable responses were obtained. The findings indicate that the task, technology, and individual user characteristics positively affect task-technology fit and M-commerce usage. The task-technology fit and M-commerce usage are the dominant factors that affect M-commerce performance.  

A Framework For Analyzing Mobile Telecommunications Market Development Jan Damsgaard, Ping Gao, Copenhagen Business School, Denmark

This presentation combines factors from technology innovation and  service adoption into one framework to pursue a holistic understanding of mobile telecommunications market innovation. To test its explanatory power, we apply this framework to dissecting two cases based on data from literature. It concludes that our model enables a systematic description on the mutual influence of infrastructure innovation and innovation adoption that moves beyond unilateral accounts. Our framework also captures the interplay between mobile telecommunications market and the social network formed by interrelated providers, users and institutions.

Ad-hoc networks

Using Group Management to Tame Mobile Ad Hoc Networks Malika Boulkenafed, Daniele Sacchetti, Valeri Issarny, INRIA, France

Mobile ad hoc networks (MANET) offer a convenient basis towards pervasive computing, due to inherent support for anytime, anywhere network access for mobile users.  Group management appears as a promising paradigm to ease the development of distributed applications over dynamic, mobile networks.  This paper introduces the design and implementation of a group service for MANET, which is generic with respect to the various attributes of relevance. Generic group management allows supporting various applications, as illustrated through groups dedicated to mobile collaborative data sharing.

Ad hoc Service Grid - A Self-Organizing Infrastructure for Mobile Commerce Klaus Herrmann, Kurt Geihs, Gero Mühl, Berlin University of Technology, Germany

In the presentation  a new service infrastructure called Ad hoc Service Grid (ASG) is proposed to complement existing frameworks for mobile service provisioning such as mobile phones and WLAN. We define the necessary structures and components for realizing ASGs and identify the important problems and research challenges. Our experimental data indicates that it is possible to develop an ASG Serviceware that minimizes the need for manual administration and enables a self-organizing service provision.

 

Design of Mobile services

 

 

Factors Influencing the Design of Mobile Services Michael Amberg, Jens Wehrmann, Ralf Zimmer,, University of Erlangen-Nuremberg

A widely accepted understanding of the number and type of factors to be analysed during the development of mobile services does not exist.

This presentation provides a theory based framework that helps to identify relevant influencing factors in a balanced way. For this purpose the contribution of different scientific approaches is examined. By combining these approaches a classification is derived within a two step process. The classification appears to be suitable for a significant improvement of the transparency of risk and success potentials of mobile services.

 

 

XML Data Exchange

 

Finite Segmentation for XML Caching Adelhard Türling, Stefan Böttcher, Paderborn University, Germany

 

We present the concept of advanced pattern segments that uses sets of advanced XML patterns in order to describe a finite and complete partitioning of the XML document’s data space. Based on such segmentations, we present fast evaluation of pattern relations. In order to meet the needed granularity for data processing, we extend the common definition of XML patterns based on the recent processing focus. Beside the given overview and properties we show how to compute an optimal set of patterns based on frequent XPath queries and give a caching example for the proposed concept.

 

Repairing lost connections within transactions on mobile XML clients Stefan Böttcher, University of Paderborn, Germany

 

Whenever applications running on mobile clients share XML data within a server-side database, optimized data exchange, transaction synchronization and a correct treatment of lost connections during application execution are key requirements. In order to reduce the costs for data exchange, it may be considerably advantageous when the client caches and reuses XML data of previous queries in comparison to delivering the same XML data from server to client repetitively. Furthermore, transactions synchronization has to provide not only a correct treatment of parallel updates, but has also to take into account lost connections. We present solution for both problems, which combines an exchange of XML difference fragments with an optimized transaction synchronization technique for long transactions that is capable to handle lost connections correctly.

 

 

Adoption of Mobile Services

 

 

Strategic planning for mobile services adoption and diffusion: Empirical evidence from the Danish market Ioanna D. Constantiou, Jan Damsgaard, Lars Knutsen, Copenhagen Business School, Denmark

This presentation investigates mobile services adoption, diffusion and usage patterns in the Danish market. A similar empirical research was conducted during 2001 in Finland, Germany and Greece when mobile services were first introduced. We explore the impact of a set of attributes identified on that research in a more mature market context. Our objective is to confirm or reject and possibly expand the attributes that affect consumer behaviour in the long run, highlight the differences due to market evolution and observe the specific socio-economic characteristics of Danish market. We use an online survey that is based on the earlier research, but has been elaborated to address specific Danish market characteristics (e.g. the recent introduction of 3G services). The preliminary results offer indications on the evolution path of mobile services’ market and highlight the fact that adoption of mobile services is accelerating.

 

Applicability of an Integrated Adoption Model for E-Business Innovation to an Adoption-Resistant M-Business Technology,  Steve Elliot, John Muller, University of Sydney, Australia

 

This presentation aims to advance IS theory and to better assist organizations seeking to successfully adopt and to implement m-business innovations by testing the applicability of a general purpose e-business adoption model with a worst-case, adoption-resistant example of m-business technology. The Integrated Adoption Model was successfully applied to capture the complexity of the industry innovation and to identify major drivers and inhibitors of m-business success. Implications for practitioners and researchers are discussed.

 

Short papers:

 

New Services

 

Providing Premium SMS Services for Mobile Phones

Petter Nielsen, Jo Herstad, University of Oslo, Norway

In this presentation the authors describe the value networks enabling the provision of content services for mobile phones. In particular, we discuss the concept of services and how the concept of the user changes with a service perspective.

We frame the nature of mobile content service, more exactly entertainment services, in relation to the existing paradigm users in system development. By describing the provision as building on a value network, we illustrate the necessity to expand from a single focus on developing systems to a focus on providing services, and from a focus on the single user - developer relation to a multi-layered network of direct and indirect relations between actors, as e.g. service providers and subscribers and content providers and consumers.

The discussion provided here gives insights in the success factors enabling provision of content services for mobile phones in the Norwegian market. In addition, the concepts of services and mediating relations together with a value network perspective should prove as a valuable analytical tool for system developers engaged with content services for mobile phones.

 

Inviting New Players To The Multimedia M-Commerce Arena - An Approach to enhance the current m-Commerce business model with regard to emerging DVB-T networks

Stefan Figge, Kai Rannenberg, Johann Wolfgang Goethe University, Frankfurt, Germany

 

The presentation will show that currently the television industry applies different business models more flexibly than the mobile telecommunications industry does. Looking at the likely upcoming competition between the both industries, the paper proposes an approach to expand the business model that is currently applied in the mobile telecommunications industry in order to make it competitive against broadcasted mobile multimedia services

 

One-handed mobile text-entry: evaluation of five-key text entry techniques

Frode Eika Sandnes, Høgskolen i Oslo, Norway

 

This presentation addresses one-hand text entry techniques intended for miniature or wearable devices. Five keys are used for interaction control --- one key for each finger. Tree approaches are examined: one dictionary-independent technique (multi-tap), a partially dictionary-dependent technique (tree-based) and a dictionary dependent technique (one-stroke). The study shows that users can type text at rates of up to 30 characters-per-minute after just 5 minutes of practice using the one-stroke approach. Although the proposed methods are slower than chord-based techniques they do not require the same amount of training that is required to acquire and maintain chording skills. Consequently, the proposed strategies are more suitable for users that only type texts on a small device occasionally. 

 

 

Collaborative mobile applications

 

Autopoiesis and Mobile Technology Adoption: The Case of Wireless Collaboration Robert Kay, Michael Er, University of Technology, Sydney, Australia

 

 This presentation will explore issues of technology adoption from an autopoietic perspective in order to explain the success and failure of two case study approaches to wireless collaboration with a view to informing a new approach for wireless collaboration in the construction industry. Large construction projects involve multiple participants who need to collaborate in order for the project to be successful. To date, the collaborative process on construction sites has failed to take advantage of communications technology developments. This presentation will discuss the results of empirical research in three contexts with regard to the adoption of new mobile technologies in order to propose an acceptable system for collaboration in the construction industry  

 

 

Mobile Process Support Systems - Experiences from a case study

Børge Haugset, SINTEF, Norway

In this presentation experiences in connection to the development, introduction and evolution of mobile process support systems through results from a case study in the telecom installation business. Our main conclusions relating to the study, is that rather than presenting a revolution in the way of doing things, the introduction of support of mobility rather means evolutionary changes, usually happening on a much slower pace than first anticipated, and that rather than supporting purely mobile process support systems, the need is to in a proper way support multi-channel process support environments.

Mobile support for community healthcare: A Janus view

Carl Adams, Tineke Fitch, University of Portsmouth, England

One area where substantial enhancements through powerful multimedia and communication devices are possible, as well as potentially offering considerable ‘social good’, is healthcare. The full infrastructure of the health systems can be brought to support the patient, irrespective of location. The role of community healthcare professionals could be considerably enhanced, enabling a fuller range of patient care to be provided in the community.

However, such enhancements will require considerable changes to existing infrastructure, working practices and the relationships of healthcare professionals. In addition, applying such technologies are likely to have unforeseen consequences. This presentation explores a Janus faced view of such technological changes to identify some of the unforeseen consequences. A generic case of district nurses in the
UK is discussed, where mobile technologies such as the mobile phones are already being used to support professionals.  

 

Panels

 

Legal vs. Technological Issues in the mobile area: Chair Elaine Lawrence, University of Technology Sydney, Australia

 

Other participants:

 

Kun-Chang Lee, School of Business Administration Sungkyunkwan University, Korea

 

Prof. Kun-Chang Lee is a full professor of MIS at Sung Kyun Kwan University in Seoul, Korea. He received his Ph.D. in MIS from Korea Advanced Institute of Science and Technology (KAIST), a Master of Sciences in MIS from KAIST, and a B.A. in business administration from Sungkyunkwan University, Seoul, Korea. His research focuses on decision analysis involved in electronic commerce management. Recently, he is developing several working papers specializing in knowledge management, artificial intelligence-based analysis of IS performance, and schema-based decisions. His research findings have  been published in Decision Support Systems, Information and Management, Computers in Human Behavior, International Journal of Production Research, Expert Systems with Applications, Fuzzy Sets and  Systems, Intelligent Systems in Accounting Finance and Management,  Computers & OR, Simulation, Expert Systems, among others.

 

 

Jan Trzaskowski, Copenhagen Business School, Denmark

Jan Trzaskowski (master of business administration and commercial law) is conductinga PhD research project on 'Legal Risk Management in Cross-Border ElectronicCommerce' (www.legalriskmanagement.com). Jan has previously worked for the Danish Ministry of Business and Industry and is co-founder of a Copenhagen based law firm with focus on new technology. He is co-author of the second edition of the book 'Internetjura, 2002' (Internet-law, 2002) and was head of the Danish delegation negotiating the EU E-Commerce Directive in 1998 to 2000. Jan Trzaskowski is a member of Danish IT Society's advisory board on IT and Law and has been involved in numerous private and public initiatives regarding different aspects of e-commerce.

 

 

Haakon Flage Bratsberg, Telenor R&D, Norway

 

John Lawrence, Australia

John Lawrence,(LL.B, BSc (Hons), MBA, MIAMA, MICE, MIEAust, CPEng) is a Barrister and Arbitrator practising in the areas of commerce, environmental, planning, construction, building and contract law. He is a registered legal practitioner in the State of New South Wales, Australia, a member of the NSW Bar Association and the Institute of Mediators and Arbitrators, Australia. He is also an engineer and a member of the Institution of Engineers, Australia. John is a co-author of Internet Commerce: Digital Models for Business, (John Wiley & Sons, 2003), now in its third edition, and has made contributions as co-author to several papers on legal issues relating to internet and mobile commerce.

 

 

Panel description:

 

In the area of mobile commerce and in the mobile enterprise  there are unique legal risks  as well as concerns that also apply to traditional businesses. The Mobile Enterprise must be alert also to the potential threats posed by hackers, virus and worm writers as well as warchalkers and wardrivers and take steps to secure itself.   This panel will review the impact of attacks on the wireless communication systems in a legal and security context with a view to formulating technical and legal policy suggestions for technologists, scientists, managers and government policy makers. Practitioners must be aware of legal requirements and the risks involved in doing mbusiness. The panel will also examine the role of technology and the law in both addressing and/or hindering the solving of these issues. The digital economy develops at e-speed but the law does not.

 

 

Challenges in development and implementation of mobile, multi-channel and ubiquitous information systems: Chair John Krogstie, SINTEF, Norway

 

Participants:

Jens Wehrman, Germany

 

Christen Krogh, Opera Software, Norway

 

Frank Elter, Telenor, Norway

 

Odd-Wiking Rahlff, SINTEF, Norway

 

Designing and implementing mobile information systems will be radically different from those of traditional desktop computing environments. Novel technical, social, and organizational challenges will need to be addressed at all levels – individuals, teams, organizations. The mobile clients still develop rapidly, which means that idea generation should not be limited by the technologies that are currently available. It also means that systems must be designed for change. There is little accumulated experience in designing software for the new technologies. As a consequence, lightweight design techniques and early prototyping are the natural choice for practical development projects at the moment. In addition, research is needed on accumulating experience from early development projects and packaging this knowledge into comprehensive, integrated and model-based development methodologies. There is also a need for user-interface guidelines and standards for mobile solutions. While these challenges to traditional software design are not new when seen in isolation, the emerging generation of new information and communication technologies increases their importance because (1) each challenge is amplified by the new technologies and (2) the new technologies combine the challenges in ways that are not yet understood.

This panel will discuss different aspects of these challenges and how they can be attacked, both from the point of view of practitioners and of researchers within the field.

 

Panel on Mobile and Ubiquitous Systems: The need for Multi-Disciplinary Research: Chair Dewald Roode, South Africa

 

Participants:

Barbara Pernici, Italy

 

Kalle Lyytinen, USA

 

Jan Damsgaard, Denmark

 

Steve Elliott, Australia

 

 

The announcement of the TC8 Working Conference on Mobile Information Systems clearly indicated the need for new collaboration paradigms to address the perhaps unique demands that mobile information systems present.  TC8 constantly keeps an eye on developments in the field of Information Systems, and identified Mobile Information Systems as a sub-field that merited more focused attention.  It was decided, therefore, to organize this Working Conference to bring together interested parties from a variety of backgrounds to address these issues.  One of our objectives is also to gauge the need for the establishment of a new working group on Mobile Information Systems within TC8.

 

In June 2001 TC8 similarly organized a Working Conference in Salzburg, for “Developing a dynamic, integrative, multi-disciplinary research agenda in E-Commerce/E-Business”.  The outcome of that Working Conference was the re-naming and re-focusing of WG 8.4.  Previously known as the Working Group on Office Systems, it was renamed to be the Working Group on E-Business Information Systems: Multi-disciplinary Research and Practice with the aim to promote collaboration across disciplines for research and practice in E-Business IS.  This year, in June,  the Working Group presented its third Working Conference in Salzburg.

 

It is proposed that in this panel we discuss the multi-disciplinary demands posed by mobile and ubiquitous systems.  The 2001 Salzburg Working Conference focused on the successful implementations of E-business that frequently require additional interaction between elements that extend beyond technology and organizational issues, including environmental (e.g., infrastructure, national culture, national and international payment mechanisms) and consumer factors.

 

What are the corresponding multi-disciplinary demands of mobile and ubiquitous systems?  Do we need to focus separately on these, or are they subsumed under the focus area of WG 8.4?