4.8 Workflow Management (WM) 

Workflow Management has been defined by the Workflow Management Coalition (WfMC, 1996:7) as
"the automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action, according to a set of procedural rules."
Hence, at the core of WM is the ability to automatically route artifacts between various actors assigned roles in the organization. Computer support is at the heart of WM (Enterprise, 1994b:22).

The relevance of WM to enterprise modeling is that models of processes, roles and products often are created as a part of developing the workflow system. Models may either be used directly as a part of the system (interactive scripting of the business processes, ibid.:24), or as a basis for generation of a separate information system (more in line with traditional ISE as discussed in section ).

Enterprise modeling have many purposes within WM. Carlsen (1995:5) provides a list ranging from understanding and communication via simulation to enactment. Still, the primary focus of WM seems to be automation, hence, models must be computer interpretable and executable (this is listed as a requirement in Enterprise, 1994b:22).

Principles of workflow management are most applicable to information intensive work facing replication risk (Ramage, 1994:18): Information intensive work, since artifacts are routed between actors, and replication risk, since rules (process scripts) used for routing are most easily specified for stable work processes.